Refund Policy

01In short

02How plans work

• A paid plan gives you a set number of backtests for one monthly period, starting on the day payment is verified.
• Each plan is a single, one-off purchase made through Razorpay. We do not store your payment details and we do not charge you again automatically. When a period ends you fall back to the free plan unless you buy again.
• Unused backtests do not carry over to a later period and have no cash value.
• The free plan costs nothing and is not covered by this policy.

03When you can get a refund

You are entitled to a full refund of a plan purchase if both of the following are true:

1. you request it within 7 days of the payment being made, and
2. you have run 5 or fewer backtests under that plan.

When a refund is approved, the plan is deactivated and your account returns to the free plan immediately. Any backtest results already generated stay in your account.

Outside this window, or after more than 5 backtests, refunds are at our discretion and will normally be declined, because the quota has been consumed. We may still offer a partial refund or a credit where we think that is fair, for example if a documented platform fault prevented you from using what you paid for.

04When we do not refund

• Backtests you have already run, beyond the allowance in section 3.
• Dissatisfaction with a backtest's results, verdict or metrics. The platform reports what the data shows; a poor result for a strategy is the product working as intended.
• Changing your mind after the 7-day window, or forgetting to use the plan during its period.
• Purchases made on an account that has been suspended or terminated for breach of the Terms & Conditions.
• Short interruptions in service. See section 8 for how longer outages are handled.
• Any fees your bank or card issuer charges you, and any difference caused by currency conversion.

05Duplicate or failed payments

If you were charged twice for the same plan, or your payment was debited but the plan was never activated, tell us and we will refund the duplicate or failed amount in full, no questions asked. These refunds are not subject to the 7-day rule, though asking promptly helps us trace the payment.

Payments that Razorpay reports as failed are usually reversed by your bank automatically within 5 to 7 business days without any action from us. If the money has not returned after that, contact us with the details in section 6.

06How to request a refund

Email support@invarity.ai from the address registered to your Invarity account, with:

• the plan you bought and the date of payment;
• the Razorpay payment ID, which is in your payment confirmation email and on the billing page in the platform;
• a short note on why you are asking, in the case of a section 3 request.

We reply within 3 business days. Approved refunds are issued through Razorpay to the original payment method and typically show up within 5 to 7 business days, depending on your bank. We cannot refund to a different card or account.

07Cancelling

Because plans are one-off purchases with no automatic renewal, there is no subscription to cancel. To stop paying, simply do not buy another period. Your account, strategies and results remain available on the free plan.

If you want your account and data deleted as well, see the Privacy Policy.

08Service issues

If a platform fault or outage on our side stops you from running backtests for a substantial part of a paid period, we will extend the period or add backtests to your allowance to make up for it. If we discontinue the platform, materially reduce what a paid period includes, or terminate your account without cause during a paid period, we will refund the unused portion pro rata.

09Changes and contact

We may update this policy. The version and effective date at the top of the page change when we do. A purchase is governed by the version in force on the date of payment.

Questions about billing or this policy: support@invarity.ai